Privacy & Cookie Notice

Low Energy Services (‘We,’ ‘Our,’ ‘us’) is a company registered in Scotland (registered number SC607412) and forms part of the Good Energy Group. Our registered office is Greenlaw Works, 6 Greenlaw Way, Newton Mearns, Glasgow, G77 6EF. The terms “LowEnergy” “we” or “us” refers to ‘Low Energy Services LTD’.

We are committed to protecting individuals’ personal information which is disclosed to or collected by Low Energy.

What information does Low Energy collect and how do we collect it?

We may collect personal data about you when you contact us through our website, social media platforms, telephone or in writing to our postal address. Where we collaborate with partners or service providers, we will also receive your personal data to provide you with the services requested.

We may collect and process the following categories of personal data:

Contact details (e.g. name, email address, telephone number)
Business information (e.g. company name, role)
Enquiry and correspondence data
Financial and invoicing information
Website usage data (e.g. IP address, device/browser information)

What does Low Energy use this information for?

We may use your personal data to do the following:

Purpose of Processing	Categories of personal data	Our Lawful Basis
Responding to enquiries and contact requests	Contact details, Enquiry details, Business information	We process your information for our legitimate interests in managing and responding to enquiries and communications.
Managing client relationships and communications	Contact details, Enquiry and correspondence data, Business information	We use your information to manage our business relationship with you and maintain appropriate communications in our legitimate interests.
Preparing quotations, estimates and proposals	Contact details, Enquiry and correspondence data, Business information	We use your information to prepare and share quotes or proposals and, as part of our legitimate interests, to build and develop our business relationships with organisations like yours.
Delivering services and managing contracts	Contact details, Enquiry and correspondence data, Business information, Financial and invoicing information	We use your information to deliver our services and manage our service delivery in line with our legitimate interests in operating and growing our business.
Technical design and project planning (e.g. engineering/software tools)	Contact details, Enquiry and correspondence data, Business information	We use your information to design and plan our services and, where relevant, to support our legitimate interests in managing projects effectively.
Customer service and ongoing communications	Contact details, Enquiry and correspondence data, Business information	We use your information to support you, communicate with you, and manage our ongoing business relationship in our legitimate interests.
Customer feedback and surveys	Contact details, Enquiry and correspondence data, Business information	We use your information to understand your feedback and improve our services, which is in our legitimate business interests.
Financial management and invoicing	Contact details, Enquiry and correspondence data, Business information, Financial and invoicing information	We use your information to manage payments and invoicing as part of our legitimate interests in running our business and to comply with our legal obligations, such as accounting and tax requirements.
Website enquiry handling	Contact details, Enquiry and correspondence data, Business information	We use your information to support you, communicate with you, and manage our ongoing business relationship in our legitimate interests.
Website operation and improvement	Website usage data (e.g. IP address, device/browser information)	We use your information to understand and improve the operation of our website in our legitimate interests.

Do you share my personal data with third parties?

We may share personal data with the following categories of recipients:

IT and systems providers (e.g. Microsoft, cloud storage providers)
Website provider (Lundie Media)
Accounting and financial service providers
Professional advisors (e.g. legal or audit advisors)
Clients and project partners, where necessary to deliver services
Regulators or law enforcement authorities, where required by law
Good Energy Group Companies

All sharing is limited to what is necessary for the relevant purpose. There are circumstances where we may need to disclose your personal data to third parties where we are legally obliged to do so, or to apply or enforce our legal rights.

Storing your information

We are a UK-based company, and as such most of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third party service providers to provide email capabilities and support our website. Therefore, we may need to use the services of a supplier outside the European Economic Area (‘EEA’).

Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with our data protection Notice. We will also ensure we have in place the adequate safeguards for the transfer of personal data outside the EEA such as Standard Contractual Clauses or International Data Transfer Agreements.

How long does Low Energy keep my data for?

We keep records for as long as required in accordance with legal requirements or business interest to retain the data to provide products and services to you, to communicate with you or for marketing purposes. Where your information is no longer required, we will dispose of it in a secure manner.

What rights do I have in relation to the personal data Low Energy has about me?

Under data protection legislation, you have the following rights:

Right to be informed – you have the right to know how we process the personal data we hold about you. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
Right of access – you can request a copy of personal information we hold about you at any time.
Right to rectification – if you find any inaccuracies, please inform us of this so that we can correct that.
Right to erasure – you have the right to request deletion of the personal data we hold about you.
Right to restriction or processing – you have the right to request restriction in the way we process your personal data.
Right to object – you have the right to object to our processing.
Right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Rights related to automated decision making and profiling – if your personal data is used for automated decision making or profiling you have the right to object.
Right to withdraw consent – if consent is requested to collect and process your personal data, this can be withdrawn at any point by contacting us using the contact information in Key Contact Details section below.
Right to complain – If you are unhappy about the way we have used your personal data, you have the right to complain to us. You can contact us using the contact information in the Key Contact Details section below.

To exercise any of these rights please contact us using the details provided below. We will respond as soon as we are able, and in any event within the statutory timescale set, but please do provide as much information as you can to ensure we can action your request accordingly.

Key Contact Details

The Data Protection Officer can be contacted for any questions or concerns relating to this privacy Notice or processing of your personal data, including to make a subject access request. They can be contacted at: dataprotection@goodenergy.co.uk

You can also complain to the Information Commissioner’s Office (ICO) using the contact details below.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
WILMSLOW
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Changes to this Privacy Notice

We may update this Notice at any time – so feel free to check it from time to time. Any significant changes will be notified by placing a prominent notice on our website. This Privacy Notice was last updated in May 2026.